Returns & Exchange

Thank you for your purchase, we take pride in our brand and hope you are happy with your item.

However, if you are not completely satisfied with your purchase, you may return it to us for online store credit, or an exchange 30 days from the day of purchase. Currently we do not offer refunds on our items.

EXCEPTIONS    

For defective or damaged products, please send us a direct message on Instagram @otwear_ or an email at  support@otwearldn.co.uk and show proof of damage so we can arrange something to solve the issue.

-All returned items must be unworn, unwashed, complete with original tags and/or
packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.

-Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.

Please ensure to email Info@otwearldn.com with your order number before returning an item so we can email you the return form and address.

Please keep in mind we do not offer free returns so all posting fees are at the customer's discretion, returns from outside the UK may incur custom fees if not correctly labelled as a RETURN item which we are not liable for.

QUESTIONS

If you have any questions concerning our return policy, please contact us at info@otwearldn.com or on Instagram at @otwear_